Real Performance, Real Warranty Protection

AVTEQ is committed to maintaining the highest standards in our services and products and we back them up with our Limited Lifetime Warranty.

AVTEQ warrants its products to be free from paint and structural defects including welding points and drawer slides for the lifetime of the product.

AVTEQ warrants hinges, drawer pulls, leveling feet and extenders, latching and locking systems and casters to be free from manufacture defects in material and workmanship for a period of ten (10) years from the date of purchase.

Electrical components provided by AVTEQ are warranted for a period of one (1) year from date of purchase.

This warranty does not apply to damages resulting from:

  • Damage caused by a carrier other than the Seller*
  • Normal wear and tear such as abrasions or friction
  • Acts or omissions of parties other than Seller (including user modifications, alterations and disassembling)
  • Third party materials applied to Products
  • Dramatic temperature variations or exposure to unusual conditions

* Replacement of items damaged in shipping will only be considered if a claim has been filed within 30 days after arrival of the shipment.

Natural variations occurring in wood shall not be considered defects, and the Seller does not guarantee the colorfastness or matching of paint colors, grains or textures, or surface hardness of such materials.

Within the specified periods of this warranty, AVTEQ decides upon the option to repair or replace at no further cost to the buyer any portion of the subject products which prove to be defective in material of workmanship, provided that the buyers give a written notice of all such claim defects and proof of purchase.

Upon written notice from the distributor of receipt of defective media, AVTEQ shall use reasonable efforts to promptly provide a replacement. AVTEQ further warrants that upon installation and initial use of the product by customer of distributor, the product will perform in the manner specified in the documentation provided in sales and marketing materials.

Limitations of Liability. Seller, its contractors, authorized dealers and subcontractors or suppliers of any tier shall not be liable to purchase for any special, indirect, incidental or consequential damages arising from a breach of this agreement.

Purchaser’s remedies set forth herein are exclusive and the liability of Seller with respect to the breach of this agreement or any contract entered into between the parties pursuant hereto shall not exceed the price of the Product or part on which such liability is based.

All claims must be addressed to:

AVTEQ, Inc.,
Attention: Customer Relations
P.O. Box 560607
Dallas, TX. 75356

Or email customerrelations@avteqinc.com