SUCCESS STORY: American Fidelity

Customer

American Fidelity Assurance is an American private, family-owned life and health insurance company. It provides voluntary supplemental health insurance products and tax-deferred annuities. Over the last few years, American Fidelity has been renovating its headquarters in Oklahoma City as a technology center.

Challenge

American Fidelity has meeting rooms on every floor. They use a Crestron meeting scheduler with the touch panel controller mounted on the wall outside each of the meeting rooms. The IT/help desk support department is located on a floor with an open concept design with multiple collaboration areas. Each collaboration area is comprised of 10-14 tables, whiteboards, and curtains for privacy. A small whiteboard outside each area is used for scheduling the space. Employees must walk around the floor to each meeting space to find one that is available.

The IT department wanted to find a way to use the company’s online meeting room scheduler since the whiteboard system was not efficient. American Fidelity discussed the challenge with Taurus Technologies, their audio-visual integrator for the company’s technology needs.

Solution

Taurus Technologies implemented the company’s Crestron meeting scheduler in other areas of the building. Since the IT department’s collaboration areas did not have walls in which to mount the Creston panel, they realized that a custom solution as required. Chris Evans, National Sales Manager for Taurus, called AVTEQ Inc. to discuss the project.

“AVTEQ is our go-to partner for any custom project,” stated Chris Evans. “I’ve worked with AVTEQ for over six years, and they consistently provide the best quality and service for our custom projects.”

AVTEQ provided recommendations and drawings for a custom kiosk to mount the Creston panel. Within two weeks of the initial request, AVTEQ had an approved design for a custom product that met the following specifications:

• Floor stand to mount the Crestron touch panel
• ADA compliant allowing access for all employees
• Slim design to support the Crestron panel
• American Fidelity logo

Results

American Fidelity ordered five kiosks, one for each of the collaboration areas in the IT department. The look and feel of the kiosks blended nicely with the areas and improved the functionality of scheduling the spaces.